Privacy Policy
ProTek Managed Services (“ProTekMS,” “we,” “us,” or “our”) is a service of ProTek Integration, Inc. We respect the privacy and security of the information entrusted to us.
This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you visit our website, contact us, become a customer, or interact with us in connection with our managed services, technical support, and other business activities.
1. Information We Collect
The information we collect depends on how you interact with ProTekMS and the services we provide.
Information You Provide to Us
When you contact us through our website or otherwise communicate with us, we may collect information such as:
• First and last name
• Mobile or telephone number
• Email address
• Company or organization information
• Communications, inquiries, and information you choose to provide to us
Customer and Business Information
If you establish a business relationship with ProTekMS, we may collect additional information reasonably necessary to establish, administer, support, and maintain that relationship, including:
• Company, community, or organization information
• Billing and service addresses
• Customer contacts and authorized representatives
• Billing and transaction information
• Contracts, proposals, work orders, and service records
• Support requests and service tickets
• Communications with our employees and technicians
• Equipment, system, and service information
Payment transactions may be processed through third-party payment processors. ProTekMS does not necessarily receive or store complete payment card, banking, or other payment credentials provided directly to those processors.
Technical and Service Information
Because ProTekMS provides managed technology and technical support services, customers may provide or authorize us to access information necessary to perform those services.
Depending on the services requested, this may include:
• Device and equipment information
• IP addresses and network information
• System configurations
• Software and hardware information
• Account identifiers
• Usernames, passwords, access credentials, or authentication information
• Remote access information
• Diagnostic information and system logs
• Other technical information provided or authorized by the customer
We use this information as reasonably necessary to provide, configure, maintain, secure, troubleshoot, repair, monitor, or support the applicable systems and services.
Remote Support and System Access
ProTekMS may remotely access customer computers, servers, networks, security systems, access control systems, video systems, or other technology when authorized by the customer or an authorized representative.
During authorized support or service activities, our personnel may incidentally encounter information contained within customer systems.
We access and use such information only as reasonably necessary to perform the requested or authorized services, investigate technical issues, protect systems, or fulfill our contractual obligations.
Customers are responsible for ensuring that they have the authority to authorize ProTekMS to access the systems, accounts, information, and credentials they provide or make available to us.
Website and Device Information
When you visit our website, certain information may be collected automatically, including:
• IP address
• Browser and device information
• Operating system
• Pages viewed
• Referring websites
• Approximate geographic information derived from an IP address
• Website interactions and usage information
• Cookies and similar technologies
2. How We Use Information
We may use information we collect to:
• Respond to inquiries and requests
• Provide proposals and information about our services
• Establish and administer customer relationships
• Provide managed services and technical support
• Install, configure, troubleshoot, maintain, monitor, and support customer systems
• Communicate with customers and authorized representatives
• Schedule and perform services
• Process transactions and maintain billing records
• Maintain service and support records
• Improve our website, services, and customer experience
• Analyze website usage and performance
• Protect our systems, customers, employees, and business
• Detect or investigate security incidents, misuse, fraud, or unlawful activity
• Enforce contracts and protect our legal rights
• Resolve disputes
• Comply with applicable legal and regulatory requirements
• Carry out other legitimate business purposes reasonably related to our relationship with you
3. Cookies and Analytics
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and protect the security of the website.
We may use services provided by Google to measure and analyze website traffic and interactions. These technologies may collect information about your browser, device, IP address, and interactions with our website.
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the functionality of some portions of the website.
4. How We Disclose Information
ProTekMS does not sell or rent personal information or provide customer contact information to third parties for their own marketing purposes.
We may disclose information when reasonably necessary to operate our business or provide services, including to:
Service Providers
We may use third-party companies to assist with services such as:
• Website hosting
• Cloud and data hosting
• Email and communications
• Payment processing
• Business software
• Analytics
• Cybersecurity
• Technical services and support
• Other business operations
These providers may process information on our behalf as necessary to perform their services.
Customer-Authorized Parties
We may provide information to vendors, manufacturers, contractors, property managers, customer representatives, technology providers, or other parties when directed or authorized by a customer or when reasonably necessary to provide requested services.
Legal and Security Purposes
We may disclose information if we reasonably believe disclosure is necessary to:
• Comply with applicable law, regulation, subpoena, court order, or other legal process
• Respond to lawful requests from governmental authorities
• Protect the rights, property, systems, or safety of ProTekMS, our customers, employees, or others
• Investigate fraud, security incidents, unlawful activity, or violations of our agreements
Business Transactions
Information may be disclosed or transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, change of control, or similar business transaction, subject to applicable law.
5. Information We Process on Behalf of Customers
In some circumstances, ProTekMS may process or access information solely on behalf of a customer while providing managed services, technical support, maintenance, or other contracted services.
In those situations, the customer may determine the purposes and means of processing that information, and ProTekMS processes the information in accordance with the applicable customer agreement, customer instructions, and applicable law.
Questions or requests concerning information controlled by one of our customers may need to be directed to that customer.
6. SMS and Mobile Communications
Providing a mobile telephone number to ProTekMS does not, by itself, constitute consent to receive marketing text messages.
ProTekMS may offer SMS or text-message communications in the future. Where consent is required by law, we will obtain appropriate consent before sending such messages.
If you separately opt in to receive text messages, additional terms or disclosures presented at the time of enrollment may apply.
We do not sell mobile telephone numbers or SMS consent information, and we do not provide SMS consent information to third parties for their own marketing or promotional purposes.
7. Data Security
ProTekMS uses reasonable administrative, technical, and organizational safeguards designed to protect information under our control against unauthorized access, loss, misuse, alteration, or disclosure.
Because no network, information system, electronic transmission, or storage system can be guaranteed to be completely secure, we cannot guarantee the absolute security of information.
Customers are responsible for maintaining appropriate security over their own systems, accounts, users, devices, and credentials except to the extent otherwise expressly agreed in writing with ProTekMS.
8. Data Retention
We retain information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business purposes.
Retention periods may vary depending on the nature of the information and may take into consideration:
• The duration of our customer or business relationship
• Contractual obligations
• Service and support requirements
• Security and fraud prevention
• Billing and accounting requirements
• Warranty and service history
• Legal and regulatory obligations
• Potential or actual disputes or claims
• Backup and disaster recovery practices
• Other legitimate business and recordkeeping needs
Information may therefore remain in our records after a customer relationship or particular service has ended where continued retention is reasonably necessary or legally permitted.
9. Your Privacy Choices and Rights
Depending on where you reside and applicable law, you may have certain rights concerning your personal information. These may include the right to request:
• Information about personal information we maintain about you
• Access to certain personal information
• Correction of inaccurate personal information
• Deletion of certain personal information
To submit a privacy request, contact:
We may need to verify your identity or authority before processing a request.
Privacy rights are subject to applicable law and may have exceptions. For example, we may retain information where reasonably necessary or permitted for billing, contracts, transactions, service records, security, fraud prevention, legal compliance, establishment or defense of legal claims, dispute resolution, backups, or other legitimate purposes.
If applicable law provides additional privacy rights, ProTekMS will process qualifying requests in accordance with that law.
10. California Privacy
California residents may have additional rights regarding their personal information under California law when the applicable statutory requirements are met.
These rights may include rights to know, access, correct, or delete certain personal information and, where applicable, rights relating to the sale or sharing of personal information, sensitive personal information, and protection from unlawful discrimination for exercising privacy rights.
ProTekMS does not sell or rent personal information or provide customer contact information to third parties for their own marketing purposes.
California residents may contact us regarding applicable privacy rights at:
Nothing in this Privacy Policy is intended to provide rights beyond those required by applicable law.
11. Third-Party Websites and Services
Our website or services may contain links to, integrate with, or rely upon websites, products, platforms, or services operated by third parties.
Those third parties maintain their own privacy and security practices. ProTekMS is not responsible for the privacy practices, content, security, or operation of third-party websites or services that are outside our control.
We encourage you to review the applicable privacy policies of those providers.
12. Children’s Privacy
ProTekMS provides business and technology services and does not intentionally direct its website or services to children under 18.
We do not knowingly solicit personal information directly from children through our website.
If you believe a child has provided personal information directly to us without appropriate authorization, please contact us at privacy_policy@protekms.com.
13. Customer Responsibilities
Customers and their authorized representatives are responsible for ensuring that they have the legal authority to provide ProTekMS with information, systems, accounts, credentials, and access necessary for us to perform requested services.
Customers are also responsible for providing any notices or obtaining any permissions, authorizations, or consents required for information they instruct or authorize ProTekMS to access or process on their behalf, except where otherwise required by applicable law or expressly agreed in writing.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this policy.
Your continued use of our website or services following an update is subject to the then-current Privacy Policy, except where applicable law requires additional notice or consent.
15. Contact Us
Questions, concerns, or requests regarding this Privacy Policy or our privacy practices may be directed to:
ProTek Managed Services
A service of ProTek Integration, Inc.
privacy_policy@protekms.com